Last updated: 22 August 2026
We want you to be completely satisfied with your Best Agro order. Since our products are dehydrated food items, this policy explains when a refund, replacement or cancellation is possible.
Orders can be cancelled free of charge before they are dispatched. Once an order has been packed and handed to our courier partner, it can no longer be cancelled.
If you receive a damaged, leaking, spoiled or incorrect product, please contact us within 48 hours of delivery with your order details and a photo of the item. We will arrange a free replacement or a full refund after verification.
As a food-safety-first company, if a product does not meet our stated quality (moisture, taste or hygiene) standards, we will replace it or refund you — please reach out with your batch details so we can also investigate on our end.
For hygiene and food-safety reasons, opened food packs cannot be returned unless the issue relates to quality, damage or an incorrect item as described above.
Approved refunds are processed within 5–7 business days to the original mode of payment, or as cash/UPI where the order was settled on delivery or over call.
Cancellation and refund terms for bulk or private-label orders are agreed upon separately at the time of order confirmation, given custom packaging and quantities involved.
Call us at +91 9321148070 or email info@bestagro.in with your order details, and our team will guide you through the process.
